Location: Remote or Durham, NC

Type: Full-time

Wrangle is on a mission to fix the world of ticketing and change how companies operate. Think of us as an AI-powered Jira, built for how work gets done today.

Our platform empowers fast-moving companies to streamline support, approvals, and operations—without ever leaving Slack. We're a nimble, venture-backed startup with ambitious goals, a growing customer base, and a culture that values ownership, creativity, and execution.

About the Role

We’re looking for a Customer Success Manager who thrives in a startup environment and is passionate about helping customers succeed. In this role, you’ll work closely with new and existing customers to ensure they are getting the most value from Wrangle’s ticketing and workflow tools. You’ll lead onboarding and training, co-build solutions alongside customers, and act as a trusted advisor. You’ll also be responsible for identifying opportunities for expansion and upsell through close relationships and strategic insight.

This role is perfect for someone who enjoys solving puzzles, figuring things out on the fly, and making a big impact in a fast-paced environment.

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What you'll do

• Be the eyes and ears on what our customers are trying to do with our software.
• You’ll lead onboarding and training, co-build solutions alongside customers, and act as a trusted advisor.
• Be the point of contact for customer issues, feedback, and ideas.
• Build training and evangelism docs and videos to help people learn our app.
• Drive expansion inside our customers, attracting more and more teams to automate their processes with our software.

Who you are

• 3+ years of industry experience with customer success in B2B software. Bonus points if you've supported customers using apps that have ticketing, AI, and no-code or workflow capabilities.
• You love working with new tools and have experience with AI solutions.
• You are excellent at teaching people how to understand new software and you know how to use no-code tools like Zapier, Airtable, etc.
• You know how to balance being the voice of the customer with pushing the customer past their objections.
• You know how to strategically expand customers without sacrificing their trust and while building the best possible solution for them.